{"id":1061,"date":"2025-07-30T15:38:18","date_gmt":"2025-07-30T06:38:18","guid":{"rendered":"https:\/\/www.signtime.com\/en\/?post_type=casestudy&p=1061"},"modified":"2025-07-30T15:43:38","modified_gmt":"2025-07-30T06:43:38","slug":"kravmaga","status":"publish","type":"casestudy","link":"https:\/\/www.signtime.com\/en\/casestudy\/kravmaga\/","title":{"rendered":"99% Digitization of Contract Processes with Electronic Signatures and Salesforce Integration"},"content":{"rendered":"\n

What challenges did you face before implementing SignTime?<\/strong><\/strong><\/h2>\n\n\n\n

All membership processes\u2014such as joining, withdrawing, or suspending\u2014were handled using paper documents.
In Tokyo, members completed forms in person. In Osaka and Nagoya, we relied on postal mail, which created delays and manual work.
Even though we used Salesforce to manage customer data, it wasn\u2019t linked to the forms. Every time a form was submitted, staff had to re-enter the data manually. This was inefficient, error-prone, and introduced security concerns with physical storage.<\/p>\n\n\n\n

How long did the process take before?<\/strong><\/h2>\n\n\n\n

For postal applications, it could take more than a week to receive and process documents.
Now, with the integration of Salesforce and SignTime, the entire process can be completed the same day or by the next.<\/p>\n\n\n\n

What made you choose SignTime?<\/strong><\/h2>\n\n\n\n

The biggest deciding factor was that Salesforce integration was built in\u2014and included as a standard feature at a competitive price.
We evaluated multiple electronic signature services, but SignTime\u2019s cost-performance and compatibility stood out.
We also appreciated the ability to customize the interface with our logo and email sender address, which helped members feel more comfortable.<\/p>\n\n\n\n

Was the implementation smooth? <\/strong><\/h2>\n\n\n\n

Yes. We completed full implementation in about one month.
We started with suspension and withdrawal requests, then expanded to new membership applications.
This staged rollout helped minimize disruption and ensure a smooth operational transition.<\/p>\n\n\n\n

What does your current workflow look like?<\/strong><\/strong><\/h2>\n\n\n\n

All applications are now handled via a web form.
We introduced tablets in each studio so customers no longer need to fill out paper. The application data is automatically registered into Salesforce, and SignTime sends a completed copy to the customer.
We also display a QR code in each studio that links directly to the application form. While a few members with older phones still use paper, 99% of applications are now fully digital.<\/p>\n\n\n\n

What impact has the system had?<\/strong><\/h2>\n\n\n\n

The combination of SignTime and Salesforce has significantly improved operational speed and accuracy.
We eliminated printing, mailing, and physical document storage.
Errors like missed fields or input mistakes\u2014previously happening 4\u20135 times a month\u2014have dropped to zero.
We also reduced staffing: what used to require two people now takes one, cutting associated costs by 50%.<\/p>\n\n\n\n

How have customers responded?<\/strong><\/h2>\n\n\n\n

Feedback has been very positive. Members appreciate that they no longer need to visit the studio or fill out paper forms.
Going digital has also improved our brand image\u2014we\u2019re seen as a more modern and reliable organization.
Some were initially concerned that digital forms might make cancellation too easy, but we haven\u2019t seen any negative effects.<\/p>\n\n\n\n

Which features of SignTime are you actively using?<\/strong><\/h2>\n\n\n\n

We use:<\/p>\n\n\n\n